HOW DO I PLACE A RETURN OR EXCHANGE?
Customer satisfaction is extremely important to us and all products are thoroughly checked by our quality control team before they are dispatched to you. However if for any reasons that you wish to return your items or if you have received a faulty or incorrect product, we kindly request you to follow the instructions provided below.
Step 1 - Please email service@vikigu.com within 15 days of receiving your products with the order number and a brief reason for the return & exchange. We will refund you after you return the items within 60 days of purchase.
Step 2 - Please strictly follow our return instructions provided in our email. Ensure that you package the items to be returned securely in the original package box. Additionally, kindly remember to send the tracking number with us once you have shipped the return.
Step 3 - Once we have received your return, we will promptly process an exchange or issue a refund in accordance with our return conditions within 3-5 business days.
WHAT’S YOUR RETURN POLICY?
- Items that cannot be returned or exchanged:
- All returns must be processed within 15 days of receiving the order.
- Returned items must be unused, unwashed, undamaged and in their original packaging with labels and tags attached.
- The original order number must be provided to place a return, and you will be refunded in full to your original form of payment. Also, adhere strictly to our return instructions provided in our email and fill in the designated return recipient as specified.
WILL I BE CHARGED FOR RETURN / EXCHANGE SHIPPING?
• For Returns: You are responsible for the shipping costs when returning an item. We recommend using a trackable service, as we cannot guarantee receipt of the returned item. However, if the item is incorrect or damaged, please follow the instructions from our customer service team, and we will reimburse the postage fee.
• For Exchanges: The first exchange will be shipped free of charge. For any subsequent exchanges, customers will be responsible for the shipping cost of sending the replacement item. Please contact customer service for details.
If you have any doubts or questions, please contact us at service@vikigu.com.